Administration and Copyright

This website is produced and hosted by Brighter Louder Limited. All content, is the intellectual property of Brighter Louder Limited, except for third-party templates, graphics and software which is the intellectual property of their respected authors and credit has been given where applicable. Neonatal Skills is a trading name of Brighter Louder Limited. Brighter Louder Limited is a booking agent for the courses listed on this site, arranges ticket sales and passes on fees to the relevant organisations. Brighter Louder Limited is not responsible for the content of courses or events, and does not guarantee that any information given is correct or relevant.

Any questions or problems with the technical operation of the website, e.g. missing pages, broken links or other malfunction should notified to us using the contact page. If you would like to book into a course or event and are unable to use this website for any reason, please contact Brighter Louder Limited using the details at the bottom of every page and we will assist you or create a booking for you.

Privacy, Data Protection and Security

Please read the accompanying General Privacy Notice to understand how we may collect and use your personal data.

The Neonatal Skills website stores personal information for the purposes of event booking, and also logs general visitor data which is collected and used to improve and maintain the website for the visitors benefit. Payment details are processed by PayPal and are not stored or processed on the Brighter Louder Limited website.

The Neonatal Skills website uses SSL encryption technology to ensure that your data is protected as it is transferred from the web browser on your computer or device onto our computer systems. You can verify that you are using SSL encryption by looking for the padlock logo on your web browser address bar.

To ensure the security of your personal information, you are advised to make sure your computer or device is up to date with the latest software updates and is running up to date anti-virus software. We do not guarantee that the Brighter Louder Limited web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

If you have indicated on a form that you wish to receive marketing material, your personal details will be included in a database compiled for marketing purposes. From time to time, you may receive marketing information from Brighter Louder Limited and our associated organisations and selected third parties. If you have indicated that you wish to receive marketing material or email updates from Brighter Louder Limited but subsequently change your mind, please email As soon after this as is reasonably practicable, we will remove your name from the relevant database.

Bookings and Refunds

It is your responsibility to check that you have booked into the correct course or event on the correct dates. If you have made a mistake or are unable to attend a course or event you have booked, please contact us as soon as possible. Cancellations may not be accepted less than ten days before the start of an event.

Any clerical error made by Brighter Louder Limited, for instance an incorrect date or price, will be notified to the customer as soon as possible and subject to correction without penalty to Brighter Louder Limited.

All sales are subject to the provisions of English law.

Links to other websites

The Neonatal Skills website contains links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide while visiting such websites, and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We recommend that you review the websites privacy policy as a precautionary measure. Brighter Louder Limited does not endorse any external sites and is not responsible for their content.